2021 is finally here, but the post-holiday period doesn’t only bring good tidings. Employee engagement tends to plunge in January because of the New Year Blues, jeopardizing productivity and customer service. This year, with the pandemic still raging, things may get even worse. Understanding why low or lack of engagement happens is the first step… Continue reading Help your team fight the New Year Blues with simple communication tips
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THE CROWN exemplifies how your choice of words matters.
We know that our choice of words can have a tangible impact in the world. The fourth season of Netflix’s critically-acclaimed The Crown shows us that it can even tip the balance between trade war and peace. In Episode 8, 48:1, we see Queen Elizabeth and her entourage rejoice at succeeding to convince the… Continue reading THE CROWN exemplifies how your choice of words matters.